Through Nuance Behavior, we created a framework to help leaders better understand what a solution must be able to do in order to be successful. Having clarified those constraints and goals, we conducted a series of interviews to better understand which solution could best meet our standards for success. Additionally, using our framework, we were able to design a behavioral journey, onboarding process, as well as various mock-ups to help their team to better understand and conceptualize how to execute on the product in a way that can lead to lasting change.